DAE South Africa Grows Through Excellent Customer Service
DAE South Africa, the regional office of worldwide vacation exchange provider, DAE, is extending the company’s award-winning customer service to a growing number of South African members.
Offering the world’s only free exchange membership, DAE South Africa’s membership growth has increased by 82% in the first six months of 2014 compared to the same period in the previous year.
The number of weeks deposited into DAE South Africa’s exchange inventory from timeshare resort owners and club members has also increased by 136% year on year.
“DAE South Africa has continued to experience phenomenal growth since opening our doors to the South African timeshare market in 2007,” said Paul Edkins, Head of DAE South Africa.
“Membership growth has been driven by our Resort Registration Program, where members can learn about DAE’s award-winning products and services, and join DAE’s free exchange program at their own timeshare resort.
“Resale agents and sales offices across South Africa are increasingly partnering with us as a flexible, service-oriented exchange provider, with DAE’s simple and affordable exchange platform adding great value to their sales offering.
“And it’s the members who are happiest of all with the benefits of joining the world’s leading exchange provider – not least of which being our unbeatable customer service. Some of our members’ comments say if for themselves:
“I really appreciate your world-class customer service!”
“Thanks to DAE, if I had not joined, my husband and I would go year after year to the same destination where we own a timeshare. We have had the most superb holidays and I have recommended to all my friends with timeshare to join DAE!”
“The more we grow, the more choice and variety we offer our members to exchange their weeks or points for a fantastic holiday anywhere in the world,” said Mr Edkins.
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com