Owners of Apple Computer's new 13-inch MacBook notebooks, whose systems are plagued by intermittent shutdown issues, have become fed up with extended repair times and inadequate resolutions to the problem, and are contemplating filing a class action lawsuit against the Mac maker. |
The issue, which users have dubbed "RSS," or Random Shutdown Syndrome, has been well documented on Apple's discussion boards and other forums around the web. During ordinary use, affected MacBooks will randomly shut down, effectively rendering the systems unreliable.
Users have reported shutdown intervals anywhere from once a week to several times a day. Sometimes, one random shutdown will occur within minutes of the previous one, making the notebooks completely unusable.
Compounding frustrations is Apple's inability so far to completely remedy the issue for most users after holding their faulty systems at repair depots for lengthy periods of time.
While Apple has publicly acknowledged the ongoing issue -- asking affected users to contact AppleCare for support -- its repair process has caused many users to lose access to systems for exhaustive periods of time. While some affected users in the U.S. have been fortunate enough to have their repaired MacBooks returned to them within a week, those in other regions have been left waiting weeks, and sometimes months, for their systems to be repaired.
Making matters worse, are widespread reports that Apple's initial solution to the RSS problem -- to replace the MacBook's processor heat sink -- does not completely eliminate the random shutdowns. As a result, many affected users have been forced to request a second or third round of repairs, leaving some without access to a computer for even longer periods of time.
The lawsuit seeks to represent to owners of MacBook that experience the RSS problem.